Using Mobile Phones for Action
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Feature Online Dialogue: Using Mobile Phones for Action

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Using Mobiles

SMS (Short Message Service)

Resources

Intro

Mobile technology is being used by citizens all over the world as the most affordable and massively adopted piece of technology. How can we harness this technology for advancing human rights and civil society participation?

Our outstanding resource practitioners for the November-December tactical discussion shared and discussed many ideas for "Using Mobile Phones for Action". You can still contribute your ideas, questions and experiences!

Evans Wafula Ken Banks Ellene Sana

 

 

Natasha Dokovska Noel Large Katrin Verclas
Clockwise from top: Evans Wafula (Kenya) Ken Banks (UK), Ellene Sana (Philippines), Natasha Dokovska (Macedonia), Noel Large (Northern Ireland) and Katrin Verclas (United States).

Philippe Duhamel - in his interTactica blog - Harnessing new technology for new tactics provides some great examples to get our creative ideas flowing.

  • Sending out an SMS -- Supporting human rights work and activism with text messaging, or SMS - Short Messaging Service - functionality
  • Organizing demonstrations -- Such as the Orange Revolution in Ukraine
  • Coup de text -- Like ousting a president, it happened in the Philippines
  • Protest Ringtones -- Highlighting corruption, it's being used in the Philippines

Links from the dicussion:

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Bls: [New Tactics Dialogues: Using Mobile Phones for Action] Nor

Hi Dear All; I am agree that one of the easiest ways of messaging is sending an SMS. Technology advancement gives lots of opportunity for a more convenient way of communication.

I hope by using mobile phone the long distance course can be organized to the mutual understanding on the different issue of each organization and group.

Thanks

Dani (Forsane-Timor Leste)

Mir Rakib Ahsan's picture

Careless response

Dear Friends,

 

Many of you may hear about recent tragedy in Bangladesh that some of the members of Bangladesh Boarder Force killed more than hundred of senior army officers.  The rivals also captured the boarder force headquarter for 36 hours. They snatched away most of the hostages mobile phones. Some of the officers who was badly wounded or hide from the rivals somehow managed to call and send text message to their colleagues and relatives. But we didn’t realize their appeal and take necessary measures timely. Now talk of the town is why government takes so much time to address the issues. So my comment is uses of mobile can be effective tool to prevent any crime but it depends on how we interpret the message and take action accordingly.  

Nation deeply condoles to those valued officers who had been killed in that tragic incidence. But at the end it is true that we didn’t perform our responsibility to save or rescue them.

Rakib, Bangladesh

Hi it's Noel here Good

Hi it's Noel here Good Morning or evening to everyone out there.  Really looking forward to being involved with this link. I hope it is a positive experience for us all.

Noel Large.

Using Mobile Phones for Action

HI TO EVERYBODY,

IT'S NATASHA HERE. I WANT TO SAY THAT THIS WILL BE VERY INTERSTING AND USEFUL DISCUSION FOR ALL OF US.

If we understand the mobile phone as a long-range, portable electronic device used for mobile communication, than we have a right when we talk for the mobile phone as tools in our communication. In Macedonia the mobile phone is very wildy used. I can say that we have at least two mobile phone per citizens. In this way it is easy to send the message to biggest number of poeple. For this reason we use SMS message in the frame of our campaign. Than we use the SMS message as tools in our communication, but we are not always very succesful. Occasianaly we havant a good message, sometimes we dont find a good time for sending, sometimes tha citizens react of recieving this kind of message from somebody who is not in their contact list...

Than we should learn from the others.

I will stop now here, and I'm waiting for your comment.

Regards, Natasa

Evans Wafula's picture

Using mobile phone to document human rights abuses

The availability of the General Packet Radio System (GPRS) and the upgraded Edge ((3G) has enabled mobile users to send multimedia messages via the mobile phone and hence expanding the people's participation in national debate.

Through the Africa Interactive's voice of Africa project, citizen media has become a reality in holding government accountable on issues of governance, human rights and the very furture of a peaceful transition in Kenya and Africa in general.

With the opening of bureaues in Kenya, Mozambique, Ghana, Nigeria and South Africa is evident of the commitment to uphold interactive participation by citizens in building democratic institutions that respect human rights and uphold the rule of law.

The capturing on phone video of mob that assaulted a suspected criminal suspect in full view of the police along the streets of Nairobi for allegedly attempting to steal a side mirror from a motor vehicle, exposed the ineptness of the police to uphold the rule of law and provide security.

However, this efforts are often hindered by the low GPRS connectivity  where mobilephone networks have not been installed. At least a huge population of the rural inhabitants are excluded in the full enjoyment of this service.

Another issue that makes this exercise difficult is the government policy on  service providers who then makes its difficult for mobile users.

Despite this obstacles, and insensitivity by governments on citizen media the use of mobile phones as a tool of championing advocacy journalism and community mobilization in Kenya and Africa in general has succeded.

In the case of Zimbabwe where we have a mobilephone reporter, we have succeded in documenting human rights violations perpetuated by the police aganist the opposition and human rights activists.

In Kenya, we are also working with a group of mobile mobile repoters and community communicators to monitor the upcoming general elections. This helps minimize incidents of violence aganist women voters and holds perpetrators of electoral miscounduct accountable.

It also helps to prevents rigging as vote results can be send by SMS from the polling stations immidiately after the counting and hence promting free and fair democratic elections.

Evans Wafula's picture

Using mobile phones to end impunity

Mobile phones have revolutionised communication in Africa. They provide tools for citizens to participate in governance, connect families separated by long distances and can even be used to mobilize communities. This year’s Kenyan elections will be a milestone in the role of mobiles in promoting democracy.Kenya is one of four countries involved in a pilot programme, Voices of Africa, which aims to use new mobile technology to better equip struggling young journalists and community volunters to use mobile phones to enhance advocacy.

However, there are major problems that we face. Lack of a legal regime to protect and promote the use of mobile phones to end impunity have impacted negatively in enhancing democratic goverance.

Lack of a witness protection mechanism have resulted to most people to be afraid in freely sharing their mobilephone videos and photos due to lack of a legal provision that would protect them.

In a human rights system, legislative provisions to promote and protect evidence obtained from mobile phones would enable citizens to effectivelt participate in the administartion of good goverance and democratic decision making.

In Kenya, we are working with major broadcasters and News papers willing to publish and broadcast photos and videos obtained by mobile phones. Like in the case of Burma, without a legal provision that allows the used of visual or photographic evidence in criminal jurispudence, citizen journalism will be erodded and the impact caused by mobile phones for change will be threatened.

What perhaps we need, is the strengthening of legal provisions to encourage the use of mobile phones as tools of providing eye witness account-based evidence for purposes of holding perpetrators accountable.

npearson's picture

Mobile phones to end impunity

Hi, Evans,

You bring up extremely important points for consideration. Mobile phones are now the new "video" cameras.. Many ordinary citizens can take pictures and short video clips of what is happening NOW.

It reminds me of an incident that took place in the Los Angelos area of California, USA back in 1991. There was case of a young black man, Rodney King, who was severly beaten by policeman and captured by a citizen who just happened to film what happened on video. The video evidence was not considered by the jury. Hoever, the video was shown widely on the media. When the four officers were acquitted a year after the beating (cases often take this long or much longer to come to trial in the USA), areas of the city erupted in riots. After four days of violence in South Central Los Angeles, 55 people had been been killed, 2,383 injured and more than 8,000 arrested, and damage to property estimated at $1 billion.

Responsible journalism can now incorporate evidence from a wide variety of sources including cell phone photos and videos. But his also requires laws that respond to both the ability of technology to capture evidence as well as capability of technology to manipulate what we think we see. There are many pitafalls and dangers - most of all - the heart of the issue remains how best to truly represent events that place vulnerable people at rist and how our systems of justice respond to actually provide justice to victims..

What might be the best ways to respond to these demands and issues?

Nancy Pearson, New Tactics Program Manager

Welcome, questions, and mobile phones in election monitoring

Hello, it's great to meet you all!  I am very interested in hearing more aabout how you all use mobiles in yoursocial change and human rights work.

By way of introduction, I coordinate http://mobileactive.org, a global volunteer network of more than 1,000 NGO and social change practitioners using mobile phones in their work. We run a community blog, a resource wiki, and have developed a number of resources (with more to come!) on how mobiles can be used.

Here are a few links:

Our Strategy Guides on Mobiles in Fundraising, Advocacy, and Election Monitoring are here: http://mobileactive.org/resources/list

We also have a Spanish Strategy Guide about South America/¡Acción Móvil¡ Guía de Móvil Activismo para Latino América at http://mobileactive.org/Mobilactive-Strategy-Guide-4 

So, from me to jumpstart the conversation a few questions:

1. Evans mentioned citizen journalism and election monitoring as two areas where mobiles are increasingly used.  Natasa (hi!) talks about some campaigns where they used mobiles (and some of the challenges!).  What is the kind of work where you think mobiles are most useful?  What are some examples?

2. Election monitoring is a really interesting field.  We here at MobileActive have been working pretty closely with NDI, a US-based NGo that provides technical assistance to NGOs in emerging democracies, and tracked their work closely.  For an article in how they used mobile phones in their work in the recent election in Sierra Leone, see  http://mobileactive.org/texting-it-in.  Has anyone in this community used mobiles in elections, and wht was the experience?  What did you learn?

(Incidentally, NDi will publish a step-by-step guide on how to do this work in the next few weeks in conjunction with MobileActive, so I will keep you posted on when that is finished)

3. Lastly, I would love to hear what you might need in your work. We here at MobileActive are committed to reducing the learning curve for NGOs using mobiles and as a volunteer network, to extract knowledge and peer learning from this rich community to develop resources and materials so that NGOs the world over have an idea how to effectively use mobiles in their work strategically and tactically.   What information or skills would you like to see  so that you can better take advantage of this pervasive communication device? 

Looking forward to the discussion in the next few days! All the best, Katrin at MobilActive.org

 

Mobile Phones.

Hi again, Noel here picking up on Katrin's blog earlier, it's a small world!  I am just back from Indonesia where I spent two weeks working in three seperate three day workshops on "peace and transformation" .  This programme was supported by N.D.I. and although it was hard and intensive work it was very rewarding to know we were making a positive contribution to their peace process.

Now back to our subject.  I was just thinking about mobile phones and the impact they have had since their introduction.  The Prison Service in Northern Ireland had to eventually introduce a pay phone, complete with kiosk, for every wing of the H blocks.  There were 8 H blocks in all, 4 wings per block, after they discovered there were dozens of prisoners in each wing who had smuggled in a mobile phone. So they get about don't they?

kiwanja's picture

Welcome and introduction

 

Hi all!

It's great to be involved in this evolving discussion, one which started some time ago, which comes to a head this week, and which will continue on into the future. I hope I can help move things along and share my own experiences with you all.

I've been in IT since the 1980's, in mobile specifically for the past five years, and have worked and lived in a number of African countries. My professional qualification is social anthropology, something I find very useful - interesting things happen at the point where people meet technology. I've been involved in a number of mobile initiatives, and am currently working on a new version of my FrontlineSMS system (http://www.frontlinesms.com) which has been used for election monitoring in Nigeria and the Philippines, and more recently in Pakistan to help get news in and out of the country, among others. I'm also running an SMS competition for NGOs at http://www.ngomobile.org and working with Grameen in Uganda on the future development of their Village Phone scheme. There's a full Bio at http://www.kiwanja.net/kenbanks.htm if you're interested.

One of the key problems I have noticed out in the field over the past 15 years has been the gulf between technical specialists and fieldworkers. There's more than one digital divide! Techical people don't tend to understand the nature of human rights work, and human rights activists are often too busy dealing with their own pressing conditions to keep abreast with technical developments and emerging mobile technology.

My work tries to address what I consider the three key issues. I try to:

Inform

Firstly, provide mobile-related information to those who need it most

 

Advise

Secondly, once you have it, helping you make sense of it

 

Act

Finally, once you understand it, providing the tools to help you act on it

As well as gaining an understanding of you and your own work, and getting a sense of what you currently do with mobiles (if anything) and, more importantly, what you would like to do with them, I'd be interested in hearing about which of the three areas above provide you with the most difficulty. There are maybe more...

I'm very much looking forward to joining the discussion this week. Mobile can be hugely empowering, but also hugely frustrating!

Ken

http://www.kiwanja.net

 

mobiles in mass organizing white paper

It might be of interest to some to read this white paper that my colleague Corinne Ramey has written for MobileActive.  It focuses on a history and overview of using mobiles in mass organizing, both from a strategic and tactical prespective.  It references a lot of the cases that Philippe mentions in this blogost in greater details.  Here is the information:

 

Remember the 'coup de text' in the Phillipines in 2001? How about the text message joke circulating right before Poland's elections last month that read "Steal your grandmother's ID"?

Anyone following protest movements in the last few years has witnessed how mobile phones have become an integral part of the mass organizing of protests and demonstration. In the Philippines, South Korea, Nepal, Bolivia, China, the Ukraine, the United States, and most recently Burma and Pakistan, cell phone have connected activists and ordinary people, giving civic voice to individuals and creating communication channels for organizing, mobilizing, and reporting.

In this MobileActive.org White Paper on Mobile Phones in Mass Organizing, we describe the tactical uses of mobiles in organizing, security for activists and NGOs, and address some of the realities and myths that have surrounded the rise of the mobile phone as a tool in mass organizing.

Continue to the White Paper.

Katrin, http://MobileActive.org

 

npearson's picture

Mobiles in mass organizing white paper

This is an excellent resource for activists. I'm particularly struck by the attention given to the positive and negative aspects of mass organizing. Not everyone is committed to nonviolent change - and mobile phones can be a tactical tool working against our nonviolent change campaigns.

It's important to remember that a tactical tool is used to effectivly move your strategy forward. If it's not connected to a strategic goal, it might be an interesting excercise but it's taking your energy and resources away from where you actually want to be.

I really encourage people to read this white paper from MobileActive.org,  White Paper on Mobile Phones in Mass Organizing

Thanks Katrin for sharing it with us.

Nancy Pearson, New Tactics Program Manager

kiwanja's picture

  Wouldn't it be great

 

Wouldn't it be great to also find out what doesn't work?

Lessons come from failure just as much as success, if not more. But I doubt that information is out there. Maybe some of the New Tactics community, who may have tried to use mobile in their work, would be willing to share some of their negative - as well as positive - experiences?

Wendy D's picture

Well, not to be negative

Well, not to be negative about such a great resource, but I have heard of some concerns for mobile phones. One in particular being concerns about mobile phones being used to obtain and disseminate private information without any way to halt the process. I know concerns have been raised specifically in using camera phones and their SMS properties to send photos of potentially private events, etc.

Seems like this might be an important thing to keep in mind. Sometimes great tools can be appropriated by not so great people and then used for a poor purpose. Privacy is a big concern in our increasingly digitized world, and SMS can spread information like wildfire. What happens if that information is private or untrue and damaging?

 Regardless of the minority negative effect, the uses we've been talking about in the discussion never cease to amaze me. So much innovation surrounds this topic, and I'm glad to be hearing personal experiences. Thank you all for sharing!

kiwanja's picture

More like "being realistic"

 

Hi Wendy

You raise a very good point, and all NGOs using mobiles in the human rights field need to be aware of a wide number of security issues. These not only apply to the organisations using the devices, but also to members of civil society that they may encourage to submit information via SMS or video, or whatever. Mobile phones, as traceable devices, can place people in specific places at specific times, and as such put the owners at possible personal risk. Most people don't realise this.

Tactical Tech will soon be releasing information on mobile phone security (http://www.tacticaltech.org) and MobileActive published a Strategy Guide on the subject (see http://mobileactive.org/resources/login).

It will probably come as a surprise how much information mobile phones make available to the networks they're connected to. That information is of great interest to oppressive regimes (among others), so it's worth finding out more before you undertake a mobile phone project of any kind. In some countries, peoples' lives could depend on it.

So, far from being negative, you raise a hugely valuable and interesting point, Wendy, 

Ken 

 

npearson's picture

Realistic use of mobile phones and other tactics

Ken and Wendy,

You both raise very important and critical points.

The New Tactics project advocates for analyzing three areas to help ensure safe and effective human rights work - 1) Know yourself; 2) Know your adversary; and 3) Know the Terrain (from Sun Tzu in the Art of War - you can read Philippe Duhamels great "Learning by Doing" three part series on strategy and tactics on the interTactica blog). I bring this up here because of that need to have a realistic assessment of your own context (what are the laws governing mobile phone use; the level of security; investment of various government and public entities to control or thwart your efforts, etc. - there are so many variables to consider).

A great example comes from Otpor! the student movement in Serbia organizing to create change. They used mobile phones to create their youth network and discovered create ways to call people to police stations for "Plan B" demonstrations when people had been arrested during the first demonstration. (I suppose this might be considered a different kind of a "flash mob' demonstration. Under the period of high repression in that country, they were careful about using their mobile phones and not identifying people in their phones specifically as those involved in the movement.

Our hope is that as New Tactics community memembers and those visiting our website will gain tactical ideas they think will be of use. It's important to take the time needed to think about the variables impacting the implementation of such a tactic in your own context and with your own issue.

Nancy Pearson, New Tactics Program Manager

sms hitches and glitches

hi. i thought i'd mention here some of the hitches/ glitches we encounter in the more than 1 year of activation of the sos sms system: 

1. delay in auto forwarding the messages to several recipients -- i asked our IT colleagues about it --they say it could be a case of the system being "choked" ... because after a while, we get the messages in "bulk";  

2.  a variation of 1 is the auto forwarding  NOT  auto forwarding the messages unless the system is restarted. the IT team is not clear yet on the main cause of this erratic behavior, but they are saying that the only thing that has changed since its activation last year is the regular  updates of the windows system....

3 . a case of difference between telcoms? --a third observation was the  "selective" auto forwarding of the messages, excluding a  certain recipient number from receiving the sms.. our suspicion is that this is a problem between the telcoms since we use two different telcoms in the sos sms system -- one to send the SMS to; and the second one --to auto forward the sms to select recipients...

4. delays in the system -- when there is interruption in internet connectivity and/or power supply... 

5. of course, the auto forwarding functionality will stop if we run out of bulk sms! fortunately,  the system is such that the sms is first automatically logged in the system so we can still check on the messages in the central database.... 

  the sos sms system is definitely still a work in progress....

 

ellene  

kiwanja's picture

Message delivery issues

 

Hi again, Ellene

I also experienced these kinds of problems while I was developing FrontlineSMS, and had to build extra code and an entirely dedicated module into the software to handle it. The heart of SMS is the message Centre (SMSC), which handles all incoming and outgoing messages. The SMSC sits with the network operator, and each has their own. There are people out there who are experts in SMSC's, and it can be quite a detailed and complex subject.

I have found that if messages are sent, and the recipient is either out of range or their phone is switched off, the message can be delayed for hours, even when their phone becomes active again. Usually turning a phone on and off can 'hurry' the messages up, but at the end of the day you are totally dependant on the network operator and the efficiency of their systems, message volumes, network coverage, traffic and so on.

These are the kinds of problems Sanjana raised in his posting earlier, and one of the key barriers to developing efficient and reliable early warning alert systems. See his posting at http://ict4peace.wordpress.com/2007/11/28/the-problem-with-mobiles-in-em...

Ken

kiwanja's picture

Election monitoring and circumventing government restrictions

 

For anyone interested in two specific examples of mobile phone use in citizen election monitoring (Nigeria, 2007) and bloggers circumventing government restrictions using SMS (Pakistan, 2007), feel free to check out these two documents. Both, written by the activists themselves, give a good sense of what they were looking to do, and how they did it. They were distributed through kiwanja.net (they used, or are using, FrontlineSMS).

Nigeria: http://www.kiwanja.net/miscellaneous/NMEM_Election_Report.pdf

Pakistan: http://www.kiwanja.net/miscellaneous/FrontlineSMS_Pakistan.pdf

Anyone interested in the application itself can read more at http://www.frontlinesms.com

Ken

npearson's picture

Election monitoring with mobile phones

The report from the Nigeria election monitoring this past April 2007 shares very concrete information for those who might be considering using mobile phones for this purpose. It would be great to hear from others who have had experience in this area to share your insights as well.

One very interesting aspect of the Nigeria experience was reported as follows: "The use of ordinary Nigerians to observe and report on the election we believe encourages participation by people that would be apathetic as well as provide timely, accurate and impartial information on the conduct of the elections. It is worth noting that it is ultimately the same ordinary citizens who validate the credibility and legitimacy of the eventual electoral outcome. Our monitoring is peculiar because people knew that if they try to rig the election there could be someone behind them that may send a text message reporting the incident."

This aspect of ordinary citizens taking responsibility to to report an incident is especially noteworthy for discussion. I have a couple of questions about that:

1) Is it the relative anonymity of sending text messages that provide those who report incidents with a level of security to make such a report?

2) Given that a person could be using his or her cell phone for a variety of reasons, was the SMS election monitoring campaign widely publicized so people felt they may indeed be watched and reported for trying to cheat on the election?

Nancy Pearson, New Tactics Program Manager

kiwanja's picture

Nigerian election monitoring - response

 

Nancy

The very concept of citizens helping monitor an election is an interesting one. Of course, it was done alongside 'official' monitoring by the international community and was seen by NMEM as a way of getting a Nigerian voice into the process. As NMEM put it, and many people who have worked in Nigeria will know, Nigerians are generally frustrated by the view of their country and there are many organisations working very hard, often against this prejudice, to get people to take them seriously and to help make their country a better place. The very fact that a loose coalition of NGOs in the country were able to use mobiles to carry out monitoring is significant, in my view. It is believed this is the first time citizens have been involved in monitoring an election in Africa.

Since then, of course, Sierra Leone has had an election monitored by mobiles (by official monitors, not citizens) - covered by Katrin at http://mobileactive.org/texting-it-in - and Kenya is about to go to the polls next month. The Kenyan elections, I believe, will see by far the most mobile-based activity, and I've heard from many people and NGOs planning to engage in the process in one way or another. FrontlineSMS is being looked at as a solution in two further national elections, one inside and one outside Africa.

In answer to your questions more specifically, NMEM did register many of the monitors (who were required to send in information before the polls opened), although from my understanding they received many messages from people who only heard about it after the event (and therefore didn't have details for everyone). Therefore, some people may have been comforted by a sense of anonymity. Secondly, NMEM did everything they could to publicise their SMS hotline, and get word out on their activities. Without doubt the BBC picking up on their story was a massive boost (it was reported on the BBC News website and the BBC World Service), without which they may not have received such a response (10,000+ messages). This number might not seem that impressive for a country with over 120 million citizens, but news only broke on their efforts a couple of days before election day, and the project was run on a shoestring. As a proof of concept I think they did a great job.

Interestingly, NMEM are now seeking funding to engage the Nigerian population in the day-to-day politics of their country. They touch on this in their report. If anyone knows anyone who may be interested in funding something like this, please let me know and I'll happily make the introductions.

Ken

citizens' election audit through mobile phones

in the last mid-term elections in the Philippines last may 2007, a network of citizens -- @page { size: 8.27in 11.69in; margin: 0.79in } P { margin-bottom: 0.08in } -->

for Honest Elections and Truthful Statistics or No Cheats, tried to do an election audit by organizing individual volunteers around the country to immediately report the number of votes counted right at the precinct level using mobile phone and sms technology.

promoting transparency, the reports will be made available on the internet and may be accessed by the more than 8 million internet users around the country.

 

the group was not accredited by the commission on elections in 2007 but hopefully, they will still be around for the 2010 national presidential elections. cma is in close contact with them to explore possibilities for the inclusion of overseas absentee voting in the election monitoring. 

for more information, you may visit their site,

http://www.geocities.com/no.cheats/

kiwanja's picture

Philippine monitoring

 

Ellene

It's nice to hear a little more about the Philippine example. From a personal perspective, I'm interested in what happened, and who did what, because of FrontlineSMS's (http://www.frontlinesms.com) involvement in helping co-ordinate some of the monitors. However, unlike the Nigerian example (discussed in this forum) this wasn't picked up by the mainstream press so is less known. Also, the Nigerian NGO were very quick to produce a comprehensive report about their experience, something which has proved very useful to fellow NGOs thinking about doing something similar (three different NGOs in different countries are currently talking to me about monitoring their national elections).

Ken

philippine election monitoring via ict

hi ken.

sorry, i could not recall what happened to  the citizens' audit of the elections project. i will just mention your interest to the people in charge of the project.

 

ellene  

 

kiwanja's picture

FrontlineSMS in the Philippines

 

Hi Ellene

Speaking with the Computer Union team, FrontlineSMS was used to send messages out to up to a 1,000 monitors working around the country, so just in a co-ordinating role. If there are any reports on the experience overall then I'd be happy to make it available via my website, if anything was produced. If it's publicy available then I'm sure some members of New Tactics might also be interested.

Thanks!

Ken

http://www.kiwanja.net

 

npearson's picture

Current SMS Speak Out campaign

Here's an example of a current SMS campaign being conducted in conjunction with the 16 days of Activism Against Gender Violence - Speak out! Stand out! Commit to preventing Violence against Women (25 November, the International Day against Violence against Women, to 10 December, International Human Rights Day.

The organizations involved  - The Women of Uganda Network (WOUGNET), Womensnet South Africa, and Association for Progressive Communications (APC) -Africa-Women, are conducting an SMS-based campaign.

You can contribute a message or slogan on the theme of the campaign and if your slogan is chosen, it will be sent out via SMS with you/your organisation credited as the source of the message.

The idea is to send out an SMS on each of the 16 Days of Activism to allow individuals and organisations to Speak Out against violence against women.

Nancy Pearson, New Tactics Program Manager

sms to move people to action

i just would like to share briefly that in the philippines, a big factor for the success of people power 2 in 2001 was the sms techonology when people simply passed on sms to go to edsa (this is a national road, epifanio de los santos avenu) and join the call for president estrada to step down on charges of corruption and plunder [of course post edsa development is something else...] ..i think more than in any country, it is in the philippines that we have (also) used the sms tecnology to advance our causes, advocacies and in mobilising the population for a common good.

 ellene

 

kiwanja's picture

Variation on flash mobs?

 

Hi Ellene

I'm not sure if flash mobbing - where people spread news on a place to congregate - was around before this now famous 2001 event, but if it wasn't this is a very nice example of a political 'kind' of flash mob (see the Wiki entry for more details on flash mobbing at http://en.wikipedia.org/wiki/Flash_mob). Flash mobs usually end with people quickly dispersing, and this may not have happened here, which is why I put inverted commas around the word 'kind'.

Mobile phones and SMS are clearly a very effective way of mobilising the masses, and to inform them of places to congregate and/or demonstrate. I wonder if there are any other examples from the New Tactics community? Maybe they've been (flash) mobbing without realising it...  =)

Ken 

using mobile phones for action

We developed a worldwide system for redistributing free items -- sending text message alerts to subscribers everytime their keyword free item becomes available. We think mobile text alerts are one of the best ways to help people all over the world get first alerts when their items become available in the first world. www.freealert.org

npearson's picture

Connecting people and needs

This looks like an interesting way to connect people who have a need with those who have a surplus. All too often, people with a surplus simply throw away these goods. Recently, here in Minnesota, the well known "Mall of America" -- where a visitor from Latin America once told me, "I've never seen so many things you don't need" -- held an electronics recycling drive. The drive was planned for three days but 50 truck loads were filled with throw away electronics in just one day. They had to announce that they couldn't take anymore.

This reminded me that electonic repair stores for TVs and other electronic goods used to be plentiful but not anymore. Instead, people just throw away a product that doesn't work quite right and buy a new one.

I did see cell phone repair signs in West Africa in February of this year. With the explosion of cell phone users around the world and the rapid improvements and constant upgrades with better and more quality features - will others adopt this "throw away" mentality?

I had the great opportunity to visit Robben Island in South Africa, the guide - himself a former political prisoner held on Robben Island - said they survived with the philosophy of "learn from one, teach one". Each had skills to share and needs to learn. That's really at the heart of the New Tactics project - share your tactics and learn new tactic ideas from others.

Nancy Pearson, New Tactics Program Manager

help is just a text away for overseas filipinos in distress

hi all.

i am happy to be part of this online discussion on the use of mobile phones. we are a migrants rights ngo in manila that focuses on policy advocacy to promote the rights and well being of overseas filipino workers (OFWs) and their families. to complement our policy advocacy program is our program to assist OFWs and other overseas filipinos in distress. last year, we activated an sms based system to enable the OFWs in distress to promptly report their distressed cases and facilitate assistanc by concerned government agencies and partner migrant rights groups in the philippines and abroad. the sms projest was initiated in 2005  by a team of IT-expert-OFws in saudi arabia. later, they were joined in IT-expert colleagues in Manila and Australia until its online launch last february 14, 2006. since then, our case load has increased by more than 500% with most of the texters originating from west asia.  

cma facilitates the prompt response of government and partner-groups alike for the resolution of the cases.  

as you may have heard, there are some 8.2 million filipinos overseas in more than 192 countries and destinations. more than 3 million of them are OFWs mostly in asia --in west asia, south east and east asia.

all for now. i'll be happy to share more.

thank you.

 

kiwanja's picture

Great project - Africa similarities

 

Hi Ellene

I've read and heard a lot about your project, and have been in regular contact with some of the techie guys behind it for a while now. A great example of how SMS is being used by Filipino workers overseas to maintain a connection back home. In a similar way, this is what mobiles are allowing rural workers to do in places such as Africa, since many are 'forced' to go and seek work elsewhere in the cities.

Ken

npearson's picture

SOS SMS Helpline

 

Hi Ellene,

Thanks so much sharing this in the discussion. Please share more about how both the mechanics of the SOS SMS system works but why the use of mobile phones for this purpose has been important for Overseas Contract Workers (OCWs). I think it's especially this connection that might spark ideas for other to consider ways that such such a helpline could be used. I was thinking especially about how this tactic might be used for women and children in domestic violence situations.

Do you know the OCWs that connect with you or do these people just learn about your SOS SMS helpline through other kinds of promotions? If so, how do you get the word out to people?

Nancy Pearson, New Tactics Program Manager

kiwanja's picture

Mechanics

 

Hi Ellene/Nancy

I share Nancy's thoughts on finding out more about how this SMS system specifically works. It would be a valuable model to try and replicate, if that were possible (this is often an issue), should someone in another country seek such a service.

Interestingly, the UmNyango Project in South Africa is using text messaging to allow women and children to report violence - there are a couple of hundred people using this at the moment. More information is available via Pambazuka News at http://www.pambazuka.org/en/category/advocacy/38739

Ken

sos sms mechanics

hi ken, nancy:

thanks for your postings. perhaps, one of the novelties of the sos sms system for distressed migrants is its forwarding functionality to pre-selected recipients. what does this mean?

1. first, the cell phone number we use is an ordinary cell phone number -- its +63 9209 OFW SOS (+63 9209 639 767). the sms fee or charge  is the normal regular charge.

2. to send a text for help, simply start the message with the letters SOS and then the message for help. part of our information campaign is to make sure the texter does not forget her/his name on the first text message he/she will send us. then send the message to the sos sms number above.

 

3. the message goes through the sos sms system --which is in a computer with a modem, and is connected online 24 hours/ 7 days a week where the message is automatically logged. the texter gets an auto-reply assuring the texter that the message has been received and that the matter will be attended to as soon as possible. 

  4. the message then is autoforwarded simultaneously to pre-selected recipients (cma chooses the receipients) -- current recipients include the following: cma, the department of foreign affairs office of the undersecretary for migrant workers affairs, focal person/ IT-manage in saudi arabia, the IT-manager in Manila. we inluded a focal person in saudi arabia because more than 60% of the text messages come/ originate from saudi arabia.

 

5. as soon as we receive the text message, we text back the texter to verify the report, get more details about the person and the case;  in cma--we have a case documentation system and a case form where we document the case, log all actions taken until its resolutions. for saudi messages, the focal person in saudi will automatically respond to the case --in terms of verification and subsequent course of action. cma has a network of OFW partners scattered in the kingdom --from riyadh to jeddah to the eastern province....the network is mobliised accordingly...

 

6. for cases outside saudi, cma is primarily in charge. again, the key is to have a network of committed OFWs in the other countries and destinations whom we can mobilise and serve as back up as we start to negotiate with concerned agencies of our government (i.e. embassies, consulates and labor offices) -- in the main, our communications with these offices will be either by email or text messages too -- cma has funds limitations --we can only email and send text messages overseas...we are pleased to note that the various government posts overseas reply to our emails and text messages too -- in many cases, they call us too. 

 

7. for the autoforwarding of messages to selected recipients, cma purchases bulk sms credits. we also purchase bulk sms credits to send our replies for overseas messages. although we also use chikka and ym.... unfortunately, we purchase the bulk sms from another company (not the company of the cellphone number because it does not have bulk sms yet)

8. how do the migrants learn of the sos sms? last february 14, 2006, we had an online-launch. we also solicited the help of our media friends in the philippines and overseas to support it and they advertise it free of charge. we managed to get OFW sponsors to produce posters and flyers.

ace saatchi, an advertising agency, volunteered to do the poster designs for the sos sms, free of charge. the posters were distributed to concerned agencies of government, partners in the country and overseas for promotion. we have been requesting the aiport authorities to allow us to display the posters at the airports, we are not successful yet.

at present, we are working out some arrangements that will boost the promotion of the sos sms helpline. we will update you on this later on as we do not want to pre empt the negotiations just as yet. :)) 

the sos sms system is also accessed by families of migrants especially from those outside metro manila --the other islands of the archipelago to request help for their loved ones in distress overseas. those who access the sos sms system eventually pass on the information to others. this is another way of promoting the sos sms.

the system works because filipinos are a texting people. the system works because of the broad network of committed partners of cma in the country and overseas plus the good working professional relationships we have established with our various embassies, consulates and labor offices. the circle of media friends also help a lot from time to time.

it is also becoming SOP for OFWs to bring a cellphone when they go overseas. in selected countries, there is prohibition for migrants to possess a cellphone...  

the sos sms system is being sustained by our network of volunteer individuals and organisation who believe in the cause....

all for now. i hope this is useful. thanks.

 

ellene

npearson's picture

SOS SMS Mechanics

Ellene,

Thanks so much for providing such a great step -by-step process of how you've been able to implement the SOS SMS Helpline. I hope this will give others ideas about how they might implement a similar system for other populations that might find themselves in dire situations.

It would really be great if the Manila International Airport would make it possible for the posters to visible both as people leave the country but also as they re-enter as so many OCWs leave the country many times over the course of their working lives. They may have a good experience one time and very bad experience the next. But people who go to work abroad have always heard the terrible stories - they just don't believe it will happen to them. Providing a number they can call, still allows people to hang on to the dream but most of us are interested in having a bit of security along with us. Your SOS SMS Helpline can certainly be a lifesaver.

Great work - thanks for sharing this.

Nancy Pearson, New Tactics Program Manager

kiwanja's picture

One-to-many

 

There's already been talk about Twitter in this discussion, and in a sense this is an SOS emergency version of that. Rather than - as Twitter generally does - being used to update friends and "followers" about your mood, where you are or what you're eating, the SOS version allows friends and family to, similarly, keep a virtual eye on you and be comfortable knowing they'll get an SMS if you get into any kind of trouble.

There's been talk before about this, including here on New Tactics (see http://www.newtactics.org/en/blog/mholterhaus/social-media-and-activism-...). For organisations interested in the Philippines example, but without the time, expertise or funds to replicate it, Twitter is a useful option.

Ken 

Building relationships across the divide.

Hi Noel again, I would like to share with you all some of my work experiences that have helped to change and shape my attitude to peace building /building relationships here at Interaction Belfast.  At Interaction the foundation of all our work is on three core issues.  Process.Results.Relationships.  Think of them as a triangle.  In any order.  But the basis for your Process and the Results you hope to achieve must allways have Relationship Building at its core.  We work with community activists from both the Loyalist/Unionist community and the Republican/Nationalist community.  Many of of our most committed members are former sworn enemies.  The success of our Mobile Phone Network did not happen overnight and we are still working to strengthen relationships.  I can easily remember our first meeting with activists from both communities at the Belfast City Hall.  It was not an easy meeting to facilitate, both sides sat so far apart we needed microphones, it was a long table! ha ha.  Both sides came with a long list of grieviances.  Both sides were intent on blaming each other for most of the violence on the Interface.  But at the end of the day the most important thing to come out of the meeting was that both sides agreed "it was good to talk".  So we got a comitment from them all that they would meet again soon.  We met again and made some progress and soon were meeting every Friday.  That has grown into what is now the Springfield InterCommunity Forum (S.I.F.) We have had politicians from all over the world visiting S.I.F. including a visit a few years ago from the President of East Timor!  There are many reasons for our success, not least of all the committment of our members, all voluntary, but the main reason is good solid relationships.   The Mobile Phone Network on its own would not work, it would help reduce tension and incidents of violence, but committed activists working for the benefit of their communities is the real reason we have had success and those relationships built over the past ten years are the mainstay of Interaction Belfast.

kiwanja's picture

Mobile as a tool

 

Hi Noel 

"It is important to emphasise that mobile phones and other ICTs are only tools, and not a solution in themselves to the problems encountered in the conservation and development arenas. In this respect, ICTs should be seen as tools of wider strategies and programmes..."

This quote is from a report written back in 2003/2004 (http://www.kiwanja.net/ICT_Report.pdf), when people were seeing the mobile as a potential solution to all sorts of world problems. But of course, it's not. It's a tool, and as a tool it can be used to support and build on wider initiatives. I think the importance you stress on relationship building and awareness-raising are important ones. Mobiles are not a panacea to all our problems, but they can play a very valuable communication and support role in the work we all do.

Ken 

it's the people..

...not the tools.  We had a convergence two years ago on mobiles in advocacy where the participants drafted a declaration that stated, among other things: Without people, the tech is nothing.  It's is so true and some of the techno-centric conversations that we tend to have forget that all tech implementations, mobile or otherwise, start with the people, and the goals that these people have. It is good to keep in mind, so thank you, Noel, for this reminder and real-life example of how important it is to build trusted relationships for a network to work.

Katrin 

npearson's picture

Building relationships with mobile phones

Hi Noel, this great emphasis on relationships is so key to our human rights work and to who we are as advocates. Our abillity to make change is rooted in our ability to reach people in new and different ways.

The New Tactics project has a great resource that was developed by Callie Persic about Interaction Belfast's work on our website that I'd like to let people know about. Callie presented your mobile phone network at our New Tactics International Symposium in Ankara, Turkey in 2004. The link to the workshop materials where her PowerPoint presentation with pictures of the "peacewall", the community divistions and so many other photos that provide the context you have and continue to work in. In addition, two other examples of how mobile phones have been used in the Netherlands and in Palestine can be found at the WK 214: Mobile Phones: Communicating for Action.

Nancy Pearson, New Tactics Program Manager

The limits of mobile phones in emergencies

Hi everyone, 

Those on the august panel of experts here who know me would recognise that I am and have been for a very long time a proponent of mobile technologies to strengthen peacebuilding and democracy. Since much is already written on the ways through which mobiles can play a meaningful and significant role in social transformation, I was going to write something here yesterday that raised  note of caution - that mobiles are fickle, generally less reliable than fixed line phones and that mobile networks are ill suited for sudden surges in network demand.

Then the bomb went off down the road. I had just come home and sat down in front of my PC when I heard the sound. It was the second bomb in Colombo in a single day. The first, a suicide attack, killed one or two and was aimed at a politician. This one, walking distance away from home, killed over 18 many of whom were school children we suspect and injured over 30. I won't go into details as it's on the web.

What is important to this discuss is what I have blogged at greater length here - The problem with mobiles in emergencies… 

In short, my mobile was comprehensively useless as a communications device in the aftermath of the incident. For over two hours, I couldn't get any messages out or any calls out. Some messages came in, but that ironically made the situation worse since most of them were from loved ones, friends and close colleagues attempting to get in touch with me to find out whether everything was ok with me and my family, but I had no way of contacting in return. It seemed to be the case that on my network, all mobiles in Colombo just froze for around an hour, though in my area, it took much longer for services to come back to normal. 

This isn't the first time this has happened and my blog also has a post on experiences in mobile based communications during a tsunami alert earlier this year. It's honestly been my experience that mobiles are very unreliable as a means of communications in the immediate aftermath of a disaster in Sri Lanka and that early warning and emergency response mechanisms that are reliant on them are bound to fail.

As I note in my post on the bomb blast yesterday, there was a another dimension in the manner in which mobiles were used. Many of the first news stories and images that captured the incident in visceral and sometimes gory detail were exclusively from camera phones. Long before the news media came to the scene, many who were around to see the carnage and some who were victims themselves, were shooting images and video using their phones. 

So while mobiles are as yet dicey at best for emergency response, they seem to be used as a device that captures life in violent conflict in a manner that traditional media did before the advent of the camera phone. This is an aspect that I believe holds great promise and I've written on extensively over the past number of years and is the inspiration behind simple work that documents citizen's voices Nokia N93i and Citizen Journalism in Sri Lanka

I aplogise if I've added a note of doom and gloom to these discussion. Make no mistake, I am convinced of the potential of mobiles - but feel that we also need to be acutely aware of the limitations of mobile networks at present, lest we conjure up emergency response scenarios using mobiles that bear no relation whatsoever to the very real limitations of mobile networks today.

Warm regards to all,

Sanjana Hattotuwa 

kiwanja's picture

Reliability of mobiles

 

Hi Sanjana

I'm really glad you came in and posted that - I was going to mention something after your email yesterday, but it's always best coming from the horse's mouth! I'll post up my response posted to your own blog for the benefit of this discussion.

A couple of years ago, during the UK London bombings, the same thing happened. The networks got totally hammered, not just by people trying to call and SMS out from the vacinity of the bombings, but by worried friends and family frantically trying to call loved ones to check they were safe. Because of the cell nature of GSM networks, only a limited number of lines are available at any one time. Your assertion that we’re still some way off from a robust, reliable emergency response system is correct.

Interestingly, mobile networks have a built-in broadcast system which very few seem to use. It’s called “cell broadcast”, and it’s not available to subscribers but does allow operators to send messages to mobiles registered with certain towers, i.e. in a certain area. In theory, in the event of an emergency they could temporarily shut down access to those towers and blast a message.

In terms of mobiles being used in citizen reporting, the BBC reported (in relation to the London bombings) that "2005 was arguably the year citizens really started to do it [in the UK] for themselves. Raising mobiles aloft, they did not just talk and text - they snapped, shared and reported to the world around them". Further details available at http://news.bbc.co.uk/1/hi/technology/4566712.stm

But, as with all technologies, we need to be aware of any dependency we create, and consider options should that very technology fail.

Stay safe.

Ken

 

npearson's picture

Reliability of mobiles

This is a very interesting thread of the discussion. In August of this year when our 35W freeway bridge over the Mississippi River between Minneapolis and St. Paul in Minnesota collapsed people using cell phones experienced that same frustration. In fact, there were announcements on TV and radio asking cell phone users to NOT use their mobiles. The emergency network was in need of using the towers to contact first responders to the scene.

Just as Sanjana reported, family members and friends were trying desperately to contact their loved ones to see if they were OK. When service wasn't working, this certainly added to people's anxiety.

I'm curious to learn more about the communication "blasts" that Ken is talking about. In the past couple of years, we receive messages sent "by mass" on our land lines as public service announcement.. In terms of emergency messages, many people were saved from the fires in the San Diego area recently when they received phones messages that told them "evaculate now" and they did.

Nancy Pearson, New Tactics Program Manager

kiwanja's picture

The blast that wasn't

 

One event more than any which perhaps highlighted the need for, and weaknesses in, emergency alert procedures was undoubtedly the Asian tsunami. Sanjana no doubt has much more knowledge about this than I do, but had a "cell broadcast" - or similar - been used to notify all mobiles in the coastal range of the tsunami, then perhaps more people would have been able to make it to higher ground.

These kinds of alert are quite obviously most useful in cases of natural disaster, where a specific geographic area is the one effected (fires, earthquakes, tsunami, etc), but could also be useful during riots, terrorist attacks, military coups and so on.

Ken 

Wendy D's picture

Emergency Alerts

My University just initiated an emergency text messaging system for the campus. I think the idea was in light of the shootings at Virginia Tech last Spring, and the lives that could have potentially been saved with some sort of fast notification for students at that school. I think it has great potential, as long as the University never "rents" that service to any sort of advertisers.

Has anyone heard of city or district-wide emergency text messaging services? I'm thinking mainly of the situations that occur with natural disasters. Would it have made a difference during Hurrican Katrina if there had been an emergency text messaging system? Maybe getting the information on the severity of the storm would have been mroe effective via SMS because it feels more personal? Just a thought, please share your opinions on it.

Also, in the case of riots, text messaging would be helpful on a district wide basis. So many people accidentally get swept up into riots by being in the wrong place at the wrong time and their sheer physical presence makes the problem worse inadvertenly. A text alert could advise people to clear out the area. It could also serve to make people who are tempted to participate in rioting think twice when the get a message detailing the potential repercussions. Or, on the other hand, maybe people would hear about a riot and want to see it for themselves. That theory could go both ways I guess. What do you think?

npearson's picture

Mobile phones in emergencies - pubic and personal

I remember that one of our New Tactics members made a post about the use of "twitter" (see post). He shared an example of an Egyptian activist who has been imprisoned a number of times and uses twitter to keep in contact with his network so they know if they need to mobilize to get him out of jail again.

I was also looking at the website: Patronus Analytical: A Thoughtful, Analytical Approach to Security and the entry on Social Networking Tools for NGO Security - Part 1 and Social Networking Tools Part 2 - Twitter and Tsunamis that shared very relevant information for this discussion. On the same website had a great video showing how to use twitter for emergencies . (You can check out www.twitter.com for more information) It made me think that this tool could be especially useful for situations of campaigns and demonstrations where there might be danger of repression, arrests, etc. Organizations could set up their twitter database network and people can check in quickly and the information is compiled for everyone. New "Plan B" instructions can be provided quickly to everyone on the twitter network. I can see many great uses for this tool. The video shared how the International Red Cross has set up such a system for emergencies.

Ken - is this one of the features of your Frontline SMS software as well?

Nancy Pearson, New Tactics Program Manager

kiwanja's picture

Twitter-esque

 

The new version of FrontlineSMS, which is going to be packed with new features (it's been out in the field for 2 years, so there's been some very useful feedback) will allow for Twitter-like functionality. It's not being built specifically, but the software will flexible enough for incoming messages to be distributed to wider networks, yes.

There will also be a new website built around the software, allowing users to share experiences. Running a Twitter-esque service from it is something I never thought of, so good thinking! 

Watch this space! 

The Economist on mobile activism

In follow-up to our conference in Brazil recently, the Economist who had a reporter at the event reports on mobile actvism and the many ways actaivists are using mobiles: http://economist.com/world/international/displaystory.cfm?story_id=10219930

It's a good read :-) 

Katrin

using sms message as tool in campaign in Macedonia

Hello,

Toay I want topresen how Jouranlists for children and women rights and protection of environemnt in Macedonia use the SMS message as tools in campaign.

For teh first time we use SMS message in the presidential campaign in Macedonia. It was in the time when our  actual president death in plane crash and in the country the question of new election of president was very emotional. We didnt think about this and we send the message to all abonment of mobile phone trough one of mobile operator in the country.

What's happend?

Lot of the citizens react that was agitate, that was wake up a cause this message and they faind that the message was promotion of one of teh candidat.

After the campaign we percieve that we make some mistake: maybe the message was enough clear, maybe the time of sending message wasn't adequate and wath was very important the period was very senzitive.

After this campaign we make one other. It was for local election when we want topromoto the womes in the elctional process. We want to involve more women in the local communities. We send the two messages in the interval of one hours on the day of election when we want to motivate the citizens to vote for women. With this campaign we havan't any problem, we have succes and lot of citizen say that in last minute they change thier opinion and that they vore for women.

But, before few days when we start the campaing 16 days against women violence we have few reaction in the media.

Firs of onbe was that we haven right to send the message to everyione because in this way we crush the right of privacy of the citizens because the mobile phone is private things. Second they react that this message was recived by minors which is also the crush of childrens rights...

Thisis our experiiance, but we try to solve all the difficulities and to continued to work on this way.

 

Natasa

kiwanja's picture

Spam and privacy

 

Sending unsolicited text messages (spam, in other words) is illegal in some countries (like the UK), but in others the laws are a little less specific. People who receive unwanted, random messages on their phones tend to respond in three ways - they appreciate the information, they don't and/or just delete it, or they delete it and take offence. Receiving unwanted messages can sometimes turn people against a cause, so it's probably worth considering the potential negative (as well as positive) implications in advance.

Since texts cost money to send, it's usually better practice to send them out to lists of people who you know - and who have agreed - that they want to receive them. Giving them the option of getting updates via their phones, but to also opt out at a future date, is a better way of going about it. Spamming was discussed a lot during a recent Fahamu/Tactical Tech meeting in Nairobi - some delegates there said that spamming was effectively the only way they could get their message out, and some even spent time guessing potentially active numbers in between those that they knew were real.

You can, of course, automatically 'opt people in' to receive SMS on sign-up screens on your site, for example, assuming you're collecting their mobile number (with a box they have to tick if they DO NOT want to receive text updates). We ran a gorilla conservation campaign in the UK three years ago, and collected the numbers of almost 1,000 people who we KNEW were interested in gorillas. When there was a new gorilla birth we texted each of these people saying how their money was helping and encouraged them to make a further donation. They only received a text once every couple of months on average, so weren't pestered by us. But the campaigns were very targeted, and as we went on we managed to get more and more repeat donations. It raised a few thousand dollars.

Sometimes, sending unsolicited messages may be the only way, but the benefits of more targeted campaigns are generally much greater. Any other examples of good or bad experiences would be good to hear from the New Tactics community, if anyone has any.

Ken

 

npearson's picture

Accurate targeting of SMS messages

I want to thank Natasha for sharing this great information about their work in Macedonia and raising this very important issue of how to ensure accurate targeting of SMS messages.

As Ken points out in his message "Spam and Privacy" there are different laws governing actions of organizations in different countries in their use of people's cell phone numbers. His example of raising support for gorillas features accurate targeting. It puts together the combination of finding those interested in an issue, building that relationship (that Noel has talked about), and making a specific "ask" that generates concrete support.

In the New Tactics tactical notebook, written by Anneke Bosman from Amnesty International-Netherlands, Sending out an SMS: A rapid-response mobile phone network engages a youth constituency to stop torture fast, she shares the steps they took to accurately target a youth population who would be interested, willing and responsive to the AI-Netherlands campaign against torture. In order to do that accurate targeting, they used publicity and outreach to engage new members. One way they did this was to engage musicians performing at festivals with huge audiences to announce the campaign, provide the AI-Netherlands number where those interested could register their cell phone number.

Unlike in Ken's example, AI-Netherlands sent out an urgent appeal message to this network every 2 weeks. But if the member did not respond after three or four of these urgent actions they would receive a message to say they would no longer be a member of the network unless they voluntarily chose to continue. AI-Netherlands experience was that often people did respond back saying they were still interested to be part of the network.

Another key aspect of maintaining the SMS network was to let people know the results of their responses to these urgent appeals. This helped to continue to motivate the members to stay active. This is an important part of that relationship building. People need to know they are making a difference.

Accurate targeting does take a tremendous amount of work, however. When organizations are very small and human resources are scarce, this can be a significant challenge.

Natasha's organization was able to gain tremendous results in their campaign to engage women to vote for women running for parliament. Perhaps the difference between that SMS campaign and the current one focusing on the 16-days to prevent violence against women is that in the election campaign, you were asking people to consider voting for a woman candidate but the choice remained very open. In this second campaign to combat violence against women, unfortunately, many people do not want to believe the problem exists. This creates a tremendous barrier.

I'd love to hear others share their experiences in how they try to target the population they are trying to reach.

Nancy Pearson, New Tactics Program Manager

kiwanja's picture

The Feel Good Factor

 

Nancy

Your comment about "letting people know the results of their responses" is very important, I believe, and an excellent point well made. We were sure to share good news with the gorilla supporters (using that as an example, since it's a campaign I was closely involved in setting up), and made a point not to always ask for something. Just a short message saying "Thanks to your support the mountain gorilla population has increased by one to 682" makes people feel good, engaged and that they are making a difference. It's good PR, and PR is vital in any campaign, non-profit or otherwise.

Ken

http://www.kiwanja.net

 

mobiles

Hi there, nice to read your positive responses, Ken and Nancy on the importance of relationships in our work.  I have seen a massive drop in the number of incidents espescially of a sectarian nature on or near the Interface where I work over the past couple of years.  One of the reasons for this is because we have made it our business to let more people know, locally,about the very existance of our Mobile Phone Network.  This has led to more people contacting us about trouble or potential for trouble at "hot spots" along the Interface.  When those involved in rioting, or anti social behaviour, know they are likely to be challenged at the Interface it seems to deter them.  This in turn has led to a reduction in tension in both the Unionist and Nationalist communities.  It has definitely made a difference to the quality of life for Interface communities in Belfast.  It also has a knock on effect too where politicians can see that  peace is being built upon at ground level, as well as at the political level.  I personally feel that this is one of the many positive reasons why we now have a power sharing assembly up and running at Stormont, our Parliament Buildings.

kiwanja's picture

Peace Tools

 

Hi again, Noel

I think the whole Northern-Ireland example is a fascinating one, and not just because of your use of mobile technology to bridge the divide between the different sides. I think a lot can be learnt from the Northern Ireland peace process as a whole, but sadly most political leaders around the world these days seem to have other ideas...

Ken

http://www.kiwanja.net

 

Philippe Duhamel's picture

Top 5 up and coming uses for mobile phones in our line of work..

Bonjour,

I have read with great interest all the posts on this page and have found great insights. As someone who doesn't own a cell phone, I find your contributions easy to understand and very accessible. Thank you so much for including lay people into the conversation!

So what I have done is pay a visit to the different sites referenced here and, although I couldn't possibly cover everything I found interesting, I wrote a little piece about what I consider my top five up and coming uses of mobile phones for positive change. It's on the interTactica blog, right here on this site.

Thank you for all your beautiful, and so very crucial work.

— Philippe Duhamel, interTactica.org
kiwanja's picture

Resources

 

Hi Philippe

Many thanks for condensing and summarising much of the discussion in your blog. There are clearly many areas where mobiles have the potential to add great value to human rights and advocacy work. Of course, your Top 5 are top-level uses - under each of these there are potential multiple threads and branches. Taking SMS as one example, the humble text message has surprised us all with its reach and flexibility, providing all manner of information and access to information to people previously excluded from the digital age.

Although not in the written form of a Guide or White Paper, I've been building a database of mobile uses in developing countries, and this includes health, education, human rights, conservation and so on. It's accessible, and fully searchable, here:

http://www.kiwanja.net/database/kiwanja_search.php

It includes newpaper and magazine articles, reports and documents, and projects - all of which make use of mobile technology for positive social and environmental change.

It's been great being involved in this discussion, so thanks to New Tactics! If just one human rights NGO finds itself better placed to utilise mobile technology in its work, then it will have been worthwhile (but there will hopefully be many more...). =)

Ken

http://www.kiwanja.net

 

npearson's picture

Resources - nGOmobile competition

Hi Ken,

Let's not forget to let everyone know about the great resource available to them through your kiwanja.net - the nGOmobile competition.

The nGOmobile is a text message-based competition that provides an opportunity for grassroots NGOs to submit their ideas for how text messaging could make their job easier. So don't hesitate to submit your ideas - often the simplest and most obvious ideas are actually the best.

The competition is set up to encourage NGOs to think more about how mobile technology could be applied in their work. It gets even better, there's a great PRIZE. FOUR selected NGOs will be awarded with tools, resources and a cash prize to get over the mobile technology barrier.

The NGO mobile competition is open until the 14th December, 2007 (closes at midnight Pacific USA time). After this time the online registration form will no longer be available - so HURRY and submit your proposal. What have you got to lose?

If you need more information, or even better, great ideas about how mobile phones can be put to use, visit the kiwanja Mobile Database. These examples can spark your ideas to help you to win the prize!

The competition is ONLY for NGOs from developing countries- particularly grassroots non-profit organisations working for positive social and environmental change.

To learn more about the competition, the prize and to fill out the on-line application form go to the nGOmobile website. (www.ngomobile.org)

Nancy Pearson, New Tactics Program Manager

kiwanja's picture

nGOmobile - The home stretch

 

Thanks, Nancy...

... for picking up on my emails and our attempt for a final push for the competition. Thanks also for the item on your homepage - we're all working for the same end game and your help in letting NGOs around the world know about this opportunity is really appreciated!

The response to the competition has been great, and a final call is due to go out on the BBC World Service this week. The prize - laptops, phones, modems, software and cash - will enable NGOs with a real need for mobile in their work to leap the technology barrier. We've been unearthing some great projects - small grassroots efforts very few of us have ever heard of. The competition is also supported by the Stockholm Challenge, who approached us after they realised how unique this approach was. A prize based on potential and not on results.

If anyone else reading this in the New Tactics community, or any of the experts helping out in this discussion, believe in empowering the grassroots NGO community then please help spread the word.

The real winners will be the NGOs, after all.

Ken

http://www.kiwanja.net

 

kantin's picture

Mobile Phones as a Tool for Civil Resistance - Two Case Studies

New resource from DigiActive

Title: Mobile Phones as a Tool for Civil Resistance - Case Studies from Serbia and Belarus

Author: Fabien Miard

Abstract: The recent so-called “Twitter Revolutions” in Moldova and Iran have created a renewed interest in the role of new communication technologies in civil resistance and social protest activities. It is a new example in a growing list of events where such technologies played an important role in facilitating protests. Twitter and other microblogging platforms represent a new phenomenon because they easily work across different types of communication technologies such as instant messaging, blogging, and text messaging. This convergence also draws attention to the wide-spread use of mobile phones in civil resistance, a factor often overlooked by Internet enthusiasts. This R@D product summarizes some key insights from interviews with civil activists in both Serbia and Belarus that were part of a master thesis project on mobile phone usage in protest movements, and it links them to insights gained from the recent “Twitter Revolutions”. Although the cases of Serbia and Belarus might initially seem similar because of their geographic proximity, struggles with dictatorial leaders, and historical Communist dominance, mobile phone use by activists in these countries is markedly different. Mobile phones were a critical tactical tool in bringing down Milosevic in 2000. However, only 8 years later, mobiles are less useful to anti-Lukashenka Belarusian activists in the present day because of the state’s increasingly effective surveillance of mobile communication. 

For more information and the publication, visit http://www.digiactive.org/2009/06/29/rd-mobile-phones-as-a-tool-for-civil-resistance-case-studies-from-serbia-and-belarus/ 

Kristin Antin, New Tactics Online Community Builder

Getting mobile numbers and spamming....

Hello again!  I am not a proponent of spamming people ever for two reasons: 1. you are going to turn people against your cause even if you are texting only infrequently, and 2. more importantly, you are in danger of getting blacklisted by the carriers in a given country, hurting your ablity to get the word out in the long run. 

We had some very interesting discussions about this topic at our MobileActive event in Brazil, especially with people working in countries where there is no effective media and where it is very hard to get the word out when you literally have few ways of having people sign up to receive information, or where this becomes politically dangerous.   Is it ok to spam, that is, send people unsolicited information in those cases?  In Brazil that gets you blacklisted and shut down by the carriers, and cultural mores there are such that people react very angrily when they get spam on their phones. 

I was impressed by a local grassroots group that was soliciting phone numbers one-by-one in a literal "build a mobile list' campaign at events such as potluck dinners, and literally door-to-door solicitations.  The group now has 550 subscribers to its SMS list, sending out regularly information about jobs and health care to a poor community in a small city in the interior of Brazil.  In a survey they conducted about how satisfied the receipents of the information were, they not only received a 50% astonishing response rate, but also hugh marks for the usefulness of the content and the thought in which it was delivered.  The group was able to establish a trusted relationship with it mobile subscribers, partially because the solicitation and subscription process was so personal (they are also known in the town, of course). 

And granted, Brazil is not Zimbabwe, and the process of building a mobile list does not get you arrested there.  So, I am curious to hear what others think about this issue!

Katrin 

kiwanja's picture

/continued

 

(See the threads further down for the earlier part of the Spamming discussion)

 

More Strategy and Tactical Resources

Hello all -- I am heading out to Jordan for a training on using mobiles in election monitoring (different than in Nigeria -- rather than citizen reporting that was done there, this is systematic and comprehensive monitoring and reporting that is used to counter official results by coalitions of citizen groups that are official watchdogs in elections in emerging democracies). More on that soon -- we will have, in short order, a comprehensive guide to "How to use SMS in Election Monitoring" that will go into great detail of how exactly this process works so to be valid and reliable. I will report from there, but will be offline for a day while traveling.

In the meantime, check out the MobileActive wiki where we have a bunch of useful resources for activists (and more to come, such as mobile tool comparisons, and research!). Especially useful is probably the Strategy Guide that is now a year or so old but still useful.

You can also find the sessions there from the recent MobileActive08 conference.

They are still a little raw but will be turned into additional resources in the next few weeks, thanks to support form Nokia, on how to gather data with mobiles, how to use mobile blogging and photo tools, and a number of other hands-on resources. If you have a wishlist of tools or resources that you want to know more about or wish you had in your work, post a comment - we are VERY open to additional resource development (again, thanks to Nokia) and we have great expertise in our midsts to commission those How-To Guides and materials. Thanks and see you all online in a couple of days again!

Katrin

kiwanja's picture

Citizen vs. 'official'

 

Election monitoring has been going on for decades - official monitors (often, it seems, appointed by the international community) keeping a watchful eye on events. The recent trend of mobile usage in monitoring is clearly an exciting one, but in this particular instance it can be seen as introducing a new tool to an established practice.

Citizen monitoring, however, is a completely new ball game. Mobile phones are allowing an entirely new audience - civil society in this case - to engage in a process where they have traditionally had no input. It may be less structured or systematic, but it does empower the voting public, and engage them further in the political process in their own countries. Nigerians certainly felt empowered by the process in April, even though the election was widely reported as being unfair and corrupt.

There may, of couse, be concerns over the accuracy or impartiality of information coming in from citizen monitors. While this is valid, it shouldn't be used to argue against its overall value. Citizen journalism clearly has the same issues (we rarely know much about the individual reporting the event), yet very few people seem to worry about that.

As I mentioned in a Blog post after the elections in Nigeria in April, a great part of the work has to be citizen empowerment - official monitors using phones is great, and it may allow more to be posted around the country, but this does little to engage wider civil society.

And that's where the mobile phone is potentially at its most powerful.

Ken

(This is a new thread. To read the earlier discussions on election monitoring, see further down the screen)

npearson's picture

Citizen vs. 'official' and ideas inbetween

The citizen vs. "official" monitor is an excellent issue that Ken raises here. Mobile phones have created a mechanism that opens the door for the ordinary citizen to become involved in a new way.

I wanted to share an example that might represent the "precursor" or a kind of hybrid idea between "official" and "citizen". The National Democractic Institute (NDI) partnered with the Center for Democratic Transition (CDT) in Montenegro (you can read more about the Montenegro Election Monitoring efforts).

The Center for Democratic Transition (CDT) provided the critical on-the-ground, local involvement and role in election monitoring. NGOs are often accused of being biased but can certainly provide a nonpartisan voice during elections through the way the process is set up. According to NDI's website, in 2006, CDT conducted a "parallel vote tabulation using returns from a statistically determined sample of polling stations and reported on voter turnout throughout the day. Using an innovative text message-based system developed by NDI, CDT compiled and reported accurate, real-time data to the public. Similarly, CDT monitored voter turnout and projected outcomes for key races during the September 2006 parliamentary and municipal elections."

I highly agree with Ken, if elections are to be meaningful, it's essential that the public is not only involved but has a great investment in participating and monitoring the process and outcome for themselves. That's the great innovative aspect of what happened in Nigeria. People caught the fire of involvement and invested themselves in the process and outcome. That certainly bodes well for greater public citizenry investment in the future.

Nancy Pearson, New Tactics Program Manager

kiwanja's picture

Twin tracks

 

Thanks for the comments and helpful additional context, Nancy. As I suggested, and you concur, the power of the mobile is largely in its ability to open up opportunity to the wider public and civil society. I think we have two 'twin tracks' at work here.

The first is the use and application of mobile technology in a closed, controlled group. This group may be a team of election monitors, a team of medical fieldworkers, Voices of Africa citizen journalists, microfinance institutions or whoever. With a closed group there is control over the process and equipment - you can hand out the right kinds of phones to x people and ask them to do y. Most mobile projects around today work in this way, chiefly because it's easier to achieve a positive outcome the more control you have.

The second track is entirely open, and lacks this level of control. This is the most difficult area to work in because you have little idea what kinds of handsets are available to your 'users', or even who your users are or where they are. In much of the work I do - which is in this second area - there are considerable technological barriers in getting a project to work if you go anywhere beyond using text messages (SMS).

There's very little stopping every single election from this day on from using mobiles to do monitoring, if it is done in a closed environment. The real revolution, as with citizen journalism, is engaging citizens. I'll be keeping more of an eye on that.

Ken

http://www.kiwanja.net

 

just to clarify

Hi Nancy -- NDI actually is very specific about systematic use of data in election monitoring -- it is not a hybid or citzen-media approach but use of trained election monitors that, while volunteers and often part of citizen group coalitions, adhere to a protocol that ensures that the data transmitted is accurate and reliable so to be able to extrapolate specific results and report on both (or in some cases either) the process and outcomes of a given election with validity.

In Nigeria, while a laudable effort that engaged thousands of citizens in some way (see Ken's comments below on that), there was no attempt made to systematically monitor the election in a consistent and reliable fashion, and the numbers were thus not necessarily representative even though they were compelling from a citizen-media point of view. That is not to say that the reports were not useful, they were, but they should not be used to draw conclusions about the valiity of an election or more specifically, election results.

Mobile phones are useful in both cases -- to systematically and representatively report, via trained monitors, election data that can be used to refute or support official results with a high degree of validity and reliability - AND to have citizens monitor more anecdotally in the form of called-in or texted-in reports or even photos and other multimedia, take a part in the election process. That is useful and wonderful for both engagement and vivid stories as well as citizen engagement, but it should not be construed as providing reliable election data.  I think that point was lost in the media coverage in and on Nigeria. 

And, a word of caution - mobiles are also an extremely potent and fast communication device for disseminating rumors. In some cases, such as Sierra Leone, there were rumors of election irregularities  that threatened to result in violence at the polls.  These rumors could be refuted precisely because there was a systematic, highly orchestrated election monitoring process in place where more reliable reports could be produced and disseminated via radio and TV  resulting in violence at the polls avoided or reduced between clashing parties.

Citizen monitoring, especially if instigated by citizen groups with a particular political agenda (and I am not suggesting this was the case in Nigeria at all, just to be clear) may result in unintended consequences by stoking a mobile-enabled rumor mill in an often already tense situation. It certainly behoves citizen groups who engage in and enable citizen monitoring for public awareness and engagement purposes to be highly aware of the political and cultural situation in the country.

Best, Katrin

 

npearson's picture

Complementary avenues - Citizen and Official monitoring

Hi Katrin,

Thanks so much for your clarifications on the NDI model - I know that MobileActive has coordinated with NDI and local organizations in these efforts.

The avenues for public citizen involvement and participation as Ken shared are wide open for the future. The complementarity of the "official" monitors, who are collecting systematic data, along with the irregularities that always occur that oridinary citizens can report are complementary. This kind of "joint" monitoring provides a powerful force in civil society. When people realize that corruption is going to picked up at both the systematic AND the local occurences by people who are invested in having true, representative elections, that is the best of both worlds.

Nancy Pearson, New Tactics Program Manager

Wendy D's picture

One more comment on "joint"

One more comment on "joint" monitoring. I think its best quality is how it lowers the barriers of entry for all parties. Citizen journalism/election monitoring balanced with "official" monitors are, in my opinion, the best way to keep everyone honest and accountable. But, sometimes this isn't possible because citizens don't have the means to keep up with the "official" or governmental bodies. SMS technology diminishes that problem significantly. Thanks for sharing about this topic, everyone. :)

kiwanja's picture

Looking for the good or the bad?

 

A couple of quotes from the Nigerian NMEM report which I found particularly interesting when I read it for the first time:

"It should be noted that most Election observers, especially in Africa, are very conspicuous with their UN or EU branded 4 wheel drive jeeps, 'branded’ t-shirts with “Observers” boldly printed on it and large ID tags round their necks. This is often necessary for security reasons which allows them to move around freely on Election Day where movement is often restricted. This, however, reduces their effectiveness as people are prone to act properly when they know they are being watched, especially by foreigners"

NMEM also made the point that the official monitors only visited areas they expected there to be trouble. Their job was to report problems, not the more positive aspects of the election. And, as NMEM reported, some areas were reported to be 100% free and fair, without trouble. In their own words they wanted to learn from the positive experiences - what happened there and how they, as Nigerians, can learn from that. I think this point has been widely missed, but is crucial.

"Our report indicates fraud and other irregularities in the elections, and this has been collaborated by report of foreign and other domestic observers. However, there were pockets of hope in places where elections where orderly, free and fairly conducted as earlier mentioned in this report. These area needs to be commended for their vigilance and commitment to their civic responsibilities. We however believe that the wish of the people was honoured and the most popular candidate returned. Though the election was flawed, many Nigerians shared their views with us, and we believe that this practice will greatly assist in determining the legitimacy of this and future elections in this country. We are very happy we helped give the people a voice via text messaging"

NMEM, seen by the 10,000+ people who texted in responses, received many messages after the elections with views and opinions on what happened. I don't think this kind of information is collected, or has been collected, by official monitors in the past. Again, this additional insight is extremely valuable and generally missed.

I think when we think about election monitoring, we see it as just that. But, as seems apparent from NMEM's observations, a lot of good can simply come out of the process when citizens are engaged, regardless of whether or not you care about how officially useful the data was. The Nigerian example is the only one we have - it had never been tried in Africa before - so we don't have much to compare it to. But I can tell you from my own experiences that it has really excited Africans in other countries, and I've been contacted by a number of NGOs there interested in trying something similar.

Mobile phones are an extremely powerful civic engagement tool. And national elections are as big as they come. Citizen monitoring is still in its infancy, but as grassroots-lead initiatives I think we should offer it as much support as we can, and look to build on it.

Ken

http://www.kiwanja.net

 

Evans Wafula's picture

Using mobile phones as agents of change

In Kenya, where press freedom has come under legislative restrictions and the government has perpetuated attacks aganist the media, the use of mobile phones have enabled journalists to mobilize citizens participation for action. The use of SMS to rely messages to variers mobile subscribers has resulted to the government to soften its stance on the media.

News updates and campaign slogans are send to mobile phone users to inform them of  various updates in the country.

Journalists used the SMS system to mobilize support from members of the public to campaign aganist the introduction of the Media bill 2007 which was regarded as dragonian piece of legislation.

The Voices of Africa project has equiped journalists in Kenya with mobile phones which they are able to use to transmit data from report parts of the country. This enables journalists to cover  news and events from the remote areas of the country which were not covered by the main stream media. This has allowed citizens to effectively participate in democratic decision making and promote the fredom of the press.

Mobile phones are most effective in mobilizing for change in democratic governance and have provided a powerful tool for advocating for equal participation in the administartion of justice.

how is Voices of Africa going?

Evans -- Thanks for this! We wrote (well, Bart did ;) about Voices for Africa a while back - see http://mobileactive.org/voices-of-africa. Since then, how has the project progressed, particularly now during the election? What are you learning -- what works, what did not, what would you do differently, and what is going well? It might be interesting for people here and on MobileActive.org to hear more about what you learned-- it is a very interesting project, for sure!

On a related note, can we interview you for a more detailed report on the how/what of the project so that other citizen journalism projects can learn? Let me know -- would be great to connect!

All the best, Katrin

Evans Wafula's picture

bridging the degital divide through mobile phones

The choise of a mobile subscriber will depend on a number of issues including the nature of service intended for the mobile. Voices of Africa mobile reporters uses GPRS which is available to all SafariCom subscribers. The GPRS or its higher version Edge (3G) is suitable for multimedia data transmission and SMS.

The cost is also another factor to be put in consideration since GPRS is connected via internet access and it is often time taking and hence the cost element of its usage must be factored.

Voices of Africa mobile reporters also use the data cable to upload video and text content via internet which is cost effective.

The smaller the video or photo the less the time it will take to upload and its most advicable to only upload photos that carries the story. The video or photo should be self explanatory.

The Voice of Africa project in Nairobi is currently managing an election platform with the Media Focus and this has enabled the reporters to upload quality pictures and videos from site.

The choise of mobile phone is also important when its for multimedia transmission. For instance, Nokia N73 is most suitable since it has a internal editing software and this makes it easy to edit pictures and videos before uploading.

May be this will help in deciding which mobile phone to use and which service to consider when engaging in the use of mobile phones for action.

kiwanja's picture

Operator of choice

 

Hi Evans

It's always very interesting to look at technology choice for a project which, of course, isn't limited to the handset or the software you might install or use on it. The choice of network operator can also be significant, as you say. Safaricom's recent (or maybe not-so-recent!) move to provide flat-rate GPRS access meant that people could begin to access the internet without the previous concerns and confusion over cost. Just like the introduction of pre-pay was the real catalyst for mobile growth in developing countries, flat-rate data access could be just what the internet needs from a mobile access perspective.

I've been involved in the W3C Mobile Web Initiative for a year or so now, and one of the big barriers has been concerns over cost. When someone sends an SMS, or makes a 40 second phone call, they know the cost. With internet access via mobiles charging by the kilobyte, not even the most tech-savy people could work out the expense. It was a crazy model and one which still prevails in many countries ($5 per Mb, this kind of thing).

This flat-rate change has not only allowed your Voices of Africa project to become reality. There are numerous instances, some in Kenya of course, of internet cafes now running lines of personal computers off a handful of mobile phones, all accessing the internet via GPRS.

Ken

http://www.kiwanja.net

 

Open Source Cell Phones

I have been learning a lot following this discussion and really appreciate the comments of the practitioners.

I have a question related to the types of phones being used. As several people have already noted, cell phones transfer a lot of information to the network carrier (privacy issue) and they are also built with commercial rather than activist purposes in mind.

I was curious if any of you are involved in "open source" cell phone initiatives like Openmoko (http://www.openmoko.org/). And would cell phones that worked on traditional cell phone networks and with WiFi (hotspots) offer any additional advantages?

Thank you!

Josh Robbins Program Associate, Science and Human Rights Program American Association for the Advancement of Science 1200 New York Avenue, NW Washington, DC 20005 Ph. 202.326.6797 email: jrobbinsataaas [dot] org

kiwanja's picture

How secure is "open"?

 

Hi Josh

Your question is extremely topical right now with Google's recent announcement about Android, it's "open mobile platform". You mention OpenMoko, but there's also initiatives such as LiMo and Qtopia which are all 'open' mobile platforms. It seemed for a while that initiatives were being launched on an almost monthly basis.

Regardless, of course, of the operating system in the phone, it still has to communicate with its home network, so all your voice calls, text messages and web requests go through the operators systems where they can potentially be tapped (as is now happening in Zimbabwe with the recent "Interception of Telecommunications Act"). If your phone is clever enough - i.e. if you have a higher end phone or smart phone - you can install secure instant messaging software like Gaim to encrypt your conversation, but it still goes through the network. There have also been attempts to develop encrypted SMS - take a look at CryptoGraf, for example. Again, this travels through your operator but is much harder to read, for obvious reasons. One of the downsides to encrypted SMS is that usually both parties need to have the software installed on their devices for it to work - one encrypts and the other decrypts, and visa-versa.

Today, more and more phones have the ability to switch to wireless networks if they are in range, allowing access to cheaper calls via the internet using applications such as Skype. The operators obviously aren't too happy about this! But what it does do is take the communications off of their network and onto the internet, so at least the network operator can't see what you're doing. Once you're communicating via a mobile device directly onto the internet, then all the usual rules of internet security and privacy apply, but with the additional ones of potentially having your location information being made available to the ISP (which might be the last thing that you want).

If you want to read a little more about mobile development in an "open environment" (particularly Google's new platform), check out my recent Blog entry at http://www.blogspot.kiwanja.net/2007/11/battleship-google-fires-its-new-...

Ken

http://www.kiwanja.net

 

Wendy D's picture

SMS vs. email

One thing that I've been interested in while hearing more and more about the uses of mobile phones is the huge amount of people who have mobile phones. Personally, I use email more than text messaging and SMS, but I realize that's not the case for everyone. Various sources I've looked at say that internet users number around 1.3 billion people in the world, versus 2.7 billion mobile phone users (these numbers are not exact, obviously). So, especially in developing countries, it seems that SMS is a much more feasible way of communicating than email. It makes sense, because phones are much easier to acquire than computers, and need less of an infrastructure to make them functional. But I still found this suprising, because of how much I rely on email as opposed to SMS.

What do you think of this? Is it suprising to anyone else, like it was for me? And do you think that it is a question of email OR SMS services, or could the two technologies work together well without excessive overlap?

kiwanja's picture

Email via mobile

 

Hi Wendy

When you think about how much email dominates our communications you're right, it can seem surprising how much less it's used in many rural areas in developing countries. The problem with email, of course, is that you have to go to it if you're accessing your account on a computer, i.e. you need to make the effort to go to an internet cafe (unless you own a computer, not as likely in a developing country than say, in Europe) to check it. That costs money, and time, and you may not have anything when you get there. Also, both parties need access to a computer - there's no point in you using email if none of your friends and family have access to it.

SMS, however, comes to you, and there is no cost associated with receiving (unless you're using an American SIM card). It's also direct in the sense that, if you send a message you know there's a fair chance it will be read quite quickly, and delivery reports can confirm to you almost immediately if the message has arrived on the phone. For people with not a huge amount of time, money or options, SMS makes sense for all these reasons.

Of course, you can read your email on newer phones, but again access is limited in many rural areas because users either don't have phones that can access the internet, or there isn't GPRS or 3G data coverage where they live. Email clients on phones also need to be configured, and this isn't always easy, and there can be steep learning curves and language barriers to be overcome in the process.

Some services do combine email and SMS so, when a mail comes into your Inbox you can be notified by text. But for now SMS is just so much easier for many people to use, since every phone can handle it, the learning curve is not too steep, and people enjoy its immediacy.

I hope some of that helps. There's lots more that can be said about this but I'll give others the opportunity to add their comments.

Ken

http://www.kiwanja.net

 

kiwanja's picture

Best of luck, and thanks...

 

Hi everyone

I'm heading off shortly to Uganda (to continue working on a project with the Grameen Foundation), and will be out of email contact for the rest of the online discussion.

It's been great connecting with you, and I hope to get the chance to work with some of you in the future. I'll be in touch with Nancy on my return to see how this might work.

Best of luck in all your work, and take care.

(And remember to check out nGOmobile if you're looking for equipment to run your mobile campaigns! The competition closes on 14th December).

Ken

http://www.kiwanja.net

 

mobiles.

Hi Noel, here, sorry you have not heard from me over the weekend and then yesterday.  I had trouble with my computer at home, at the weekend, and was not able to log on.  Yesterday I had to attend a conference on Policing in North Belfast.  My attendance meant I could have an input into the forthcoming Policing Plan for North and West Belfast.  So I was out of the office all day.  Hope you all did not miss me too much!

I have been looking over the blogs and am delighted at the interest our discussions have created.  I think the use of technology/software is definitely improving the quality of life for millions of people around the world.  Wether this be through  raising awareness of services to disadvantaged communities, or at home,  where traditionally Interfcae communities are always the most deprived in terms of access to services, are highest in unemployment, are the lowest income families and the highest in poverty and social deprivation. So any source that raises their awareness has to be welcomed.  I know from reading the blogs that many of you are interested in holding the poweres that be to account, be it in election moitoring, or in raising the profile of women's rights etc.   I warmly welcome all of these projects, although I feel ill prepared to even offer my opinions on many of them  But long after this process has come to a close  I will continue to offer you all my encouragement in fighting for justice against injustice, wherever it may emenate from.  I will step down off my soap box now and give someone else the floor. ha ha.

Philippe Duhamel's picture

Actual film-making on mobiles?

Pangea Day
 I just found out about Pangea Day, a full half-day of movies, speakers and music slated for May 10, 2008. What's special about the event is that it will feature powerful films made from video-enabled mobile phones distributed around the world. 
 
The project is offering video-capable mobile headsets to aspiring filmmakers in conflict and impoverished areas of the world. They will use the devices to capture and share their stories wirelessly.
 
The goal of pangeaday is to bring together the world — much like the former land configuration on this planet millions of years ago — by using the power of stories and cultures to generate greater understanding among its peoples.
 
Wow. If people are starting to use their mobiles for full-fledged film-making and can start sharing stories as easily as that, straight from the ground, with no budget... Imagine how millions could soon start telling their stories through movie shorts with the whole world.
 
That offers mind-boggling possibilities to the global human rights movement. How can we use this to share many of our pressing stories? Warning: exciting possibilities ahead.
 
--
Philippe Duhamel
http://www.interTactica.org

Thank you all.

Hi there just a line to say "Thank You" to all at Newtactics and to Nancy of course for making it possible for me to play a part.  I have really enjoyed the whole process and hope we can do something similar in the not too distant future.  But for now it is Good Bye from me with,

 Best Wishes at this very special tmie of the year.

From Noel Large

Interaction Belfast.

npearson's picture

On-going opportunity to share using mobile phone uses

Friends,

Over these last seven days, it's been a real pleasure to have not only our featuered resouce people but so many others in the New Tactics community share so many interesting, helpful and inspiring ideas and resources about how mobile phones are being used for action.

The New Tactics project will "archive" this discussion but it is still available for interaction. You can continue to come in and contribute your ideas, experiences and questions. Even though our featured resource people will be getting on with their very busy lives, the New Tactics project is here to continue the dialogue and help human rights advocates make connections to others.

Let us know what tactical discussion topics you would be interested to have featured. Contact us at: newtacticsatcvt [dot] org

Nancy Pearson, New Tactics Program Manager

Evans Wafula's picture

Using mobile phones to uphold the right to information

Hey Katrin,

In Kenya, where the freedom of information is serverely threated by legislation which including the provisions of the Official Secreat Act (OSA), and a pervasive culture of secrecy. Thanks to Voice of Africa Project, a vast amount of information is now obtained from our mobile reporters using mobile phones. Within the framework of the government's repressive legislation and the culture of secrecy, Kenyans have been denied the right to information through a free press and often matters of public intrest are communicated through the  office of the Public Communications Officer- a government propaganda tool. Last month, the government continued to use the Information Act and the OSA to arbitrarily threaten press freedom.

Voices of Africa offers a level of transparency and accountability in naturing a culture of press freedom and access to information for public intrest.

The Voices of Africa breaks the culture of restrictions and supression of information by those in authority and promotes democracy through citizen participation and enhances advocacy journalism in the community.

Voices of Africa is a form of community-based media which offers the main instruments used by the public to supress the restriction to access information.

Based on a concept of promotion and protection of press freedom, it enables the public to participate effectively in democratic decision making process by publishing any information in the intrest of the public without restrictions from the government .

The government has continued to be intolerant to the press, as was seen in the case of possible attempts to gag the press by introducing dragonian laws that would muzzle the freedom of the press.

Voices of Africa has managed to mobilize independent journalists under the prevailing culture of secrecy that prevents the public from accessing information despite the fact that much of this information is in the intrest of the public.

In Kenya, the liberalization of the media has witnessed a number of privately  owned media that is critical of the system.

However, one of the greates challenges paused by this scenario is the fact that there is no legislative protection to protect those report aganist the government.

Mobile phones have been able to break this cycle and it is now possible to send videos and photos using a phone (Nokia N73) and this is uploaded on the website of voices of Africa.

Today, democarcy is being monitored and citizen participation has increased.

npearson's picture

Alternative Kenya News Source

Our New Tactics mobile phone resource practitioner from Kenya, Evans Wafula, had recruited four mobile reporters for the Voices of Africa project. which he coordinates in Kenya. He and the other reporters have been reporting news articles, videos and pictures including during the post election period which resulted in violence that has killed more than 300 people in Kenya. To read their articles and see their videos, go to the Voices of Africa website.

Nancy Pearson, New Tactics Program Manager

npearson's picture

International Summit for Community Wireless Networks

Hello friends,

I thought you would be interested to learn about this upcoming gathering.

International Summit for Community Wireless Networks (MAY 28-30, 2008)

The AAAS Science and Human Rights Program, New America Foundation, CUWiN Foundation, and the Acorn Active Media Foundation will be hosting the annual International Summit for Community Wireless Networks in Washington, DC on May 28-30, 2008.

For more information visit: http://shr.aaas.org/wireless/upcomingevent.shtml or www.wirelesssummit.org

The AAAS Wireless Communication Technologies and Human Rights Project is devoted to introducing a new generation of communication technologies to human rights organizations and bringing human rights to the bourgeoning movement of Community Wireless Networks (CWNs).

Wireless communication technology is any technology (including radio transmitters and receivers, remote controls, satellite phones, paging systems) which uses some form of energy (radio frequency, infrared light, laser light, visible light, acoustic energy) to transfer information over short or long distances without the use of wires. New wireless technologies have the potential to ensure free and unimpeded access to information for all who seek it. This possibility has stimulated the formation of CWNs throughout the world, a science and technology driven social movement to protect and extend access to a vital means of communication in the digital age.

For more information about the AAAS Wireless Communication Technologies and Human Rights Project, please visit our website: http://shr.aaas.org/wireless/

or contact the project leader, Josh Robbins.

Josh Robbins, Program Associate for the Science and Human Rights Program at the American Association for the Advancement of Science, email jrobbinsataaas [dot] org

Nancy Pearson, New Tactics Program Manager

Evans Wafula's picture

Re: [New Tactics Dialogues: Using Mobile Phones for Action] Inte

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npearson's picture

Do-it-yourself SMS campaign tools guide

Hello all,
I just received this great message from MobileActive about this very useful guide and comparison of software for using SMS in campaigns.
MobileActive releases the first-ever comparison of do-it-yourself SMS campaign tools, designed especially for NGOs. The Guide helps NGOs get started in setting up a SMS campaign and includes a comparison of different SMS campaign software: http://mobileactive.org/wiki/Desktop_SMS_Campaign_Tools
Over the last several years, it’s become clear that mobile phones are becoming one of the most influential devices in our social, political, and civic lives. Savvy nonprofit organizations and NGOs are experimenting with using mobile phones as persuasive devices to recruit new supporters, organize groups, and advocate for causes.
Thus far, most of the successful mobile-phone campaigns have relied on text messaging as their persuasive technology of choice. It’s the only mobile phone technology that works reliably across the majority of mobile phones in most countries. In addition, most people in most countries are familiar with text messaging.
Many organizations want to use text messaging in their campaigns. However, the barriers to setting up a texting campaign are steep. The process seems expensive, technical, and complex overall.
Many organizations cannot afford to hire a provider or there are none available in the region where they operate. The MobileActive guide describes the second way – bootstrapping your way to a texting campaign by using Desktop SMS Campaign Tools on a tiny budget and with a minimum of technical expertise: http://mobileactive.org/wiki/Desktop_SMS_Campaign_Tools. For low-volume and grassroots campaigns, there are tools available that allow you to run your own campaigns on your computer.

 

Nancy Pearson, New Tactics Program Manager

Re: [New Tactics Dialogues: Using Mobile Phones for Action] Do-i

Thank you for info on using mobile phones for action. I also very interested to know all experiences from NGO activiest. Please send me some case study that would be usefull for distribution locally in the area where i work now. As i shared two month ago that, in East Timor here- the crisis still going on. Last month Feb 11, 2008 our president was in wounded after he was attacked by army group led by Major Alfredo. Now our president still stay Hospital in Darwin Australia. Since Feb 11, until now all East Timorese people still in the emergency situation . Everybody could not getting out from 10 oclock at nig5t to 6 oclock in the morning.     Hopefuly to get some ideas from all of you on how we can react to the human right violence in the situation like this. Sometime police and militar members using the wrong approach in activating or running emergency situation. Please put your comments!     Thank you   Dani-FORSANE- East Timor.  


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npearson's picture

Ideas for mobile phones in East Timor

Dani,

Thanks so much for sharing your comments and asking for ideas about how mobile phones can be useful in the current situation in East Timor.

Are you able to use your mobile phones regardless of the curfew? Has there been interuption or control of mobile phone access?

One of the tools that people shared during the discussion was "twitter" - you can read about a number of ways this tool is being used by using this link: http://www.newtactics.org/en/search/node/Twitter

This tool might be useful to help ensure the safety and knowledge of the whereabouts of the activists there to increase your ability to give each other support.

Keep us posted on the situation in East Timor!

Nancy Pearson, New Tactics Program Manager

Re: [New Tactics Dialogues: Using Mobile Phones for Action] Idea

Dear all friends

Sorry for not reply soon the fid back from you about using mobile phone can be useful in current situation in East Timor.

Regarding to the some questions on mobile phone regardless or of the curfew, interuption or control of mobile phone access- i would like share that here in East Timor -everybody can use mobile phone. Just to informing all of you that East Timor just has only one telcom it is called Timor Telcom -joint vendor between East Timor and Portugues. Regarding to the issue of interuption', here majority all mobile phone holders still not happy with Timor telcom service-because in the chaos situation like February 11, 2008 where there was assassination attempt (attack to the East Timor President resident and to the convoy of prime minister) every boday could not contacting each other in good way. It was very interupted. The situation still going on until now, On other hand, the issue of control of mobile phone access here also become public debate. Starting from some parliament members- where using the mobile phone as an evidence tool for political interes.

Here from time to time at the moment we still in the situation of state of siege and emergency....

So, in some how, i can say that mobile phone can be useful for positive intention and negative intention as well. Depend on individually prediction.

I am very eager to know the issue of "twitter" in detail. If it can be explain with used pratical language it can be very usefull for me.

Thank you, hopefully to hearing from you all. Dani-from Timor Leste.

[community member question] Thanks so much for sharing your comments and asking for ideas about how mobile phones can be useful in the current situation in East Timor.

Are you able to use your mobile phones regardless of the curfew? Has there been interuption or control of mobile phone access?

One of the tools that people shared during the discussion was "twitter" - you can read about a number of ways this tool is being used by using this link: http://www.newtactics.org/en/search/node/Twitter

This tool might be useful to help ensure the safety and knowledge of the whereabouts of the activists there to increase your ability to give each other support.

Keep us posted on the situation in East Timor! Nancy Pearson, New Tactics Program Manager

kantin's picture

Re: Twitter and human rights work

Hello Dani,

Thank you for the question - I would be happy to introduce you to 'twitter'! 

* click here to read this post in Portugese! * 

Twitter is a free website (http://twitter.com) that enables its users to communicate with each through a number of ways - posting a comment on their website (similar to how you posted the question I am responding to now, on our website), through 'Instant Messaging' (like Yahoo IM or Skype), and the most intriguing - through their mobile phones! At the moment, twitter is being used as a social networking tool - in other words, it is a tool that enables friends to keep in touch with each, easily.

The reason that twitter has the possibility of being a powerful tool for human rights practitioners, is because anyone, worldwide, would be able to 'text' (SMS) comments, pictures, and video straight to the internet through their mobile phone! You could be in East Timor, out in the field, and need to communicate something to a number of people around the world, so you would type your comment into your mobile phone, and send that to a particular number, which would display your comment on the twitter website so that your network of people would be able to read your comment. This all happens very quickly - hopefully within 30 seconds. You could also take a picture with your mobile phone (if the phone has those capabilities) and send that to the twitter website.

Furthermore, you would be able to receive comments that others have posted to the twitter website - on your mobile phone! For example, when you are in the field, and Nancy Pearson posts a comment on the twitter website regarding your work, you can receive this comment on your mobile phone!

All of this is free - you only have to pay for the regular price to send text messages from your phone.

There are 2 weaknesses that I have found so far: the comments must be under 140 characters, and there is no anonimity (at the moment). One would have to take a few extra steps to make sure that your comments and pictures cannot be traced back to your phone (this is important for human rights workers).

I am looking into using twitter in the New Tactics website. I will be adding an application that will route twitter comments coming from our New Tactics members into our online dialogues! I have not seen anything like this done before, most likely because twitter is such a new idea.

Another great application for twitter is the ability to contact a large number of people with just ONE text message in times of emergency. Here in Minnesota, when one of our major bridges collapsed, it was very difficult for people to communicate with each other because all the phones lines were being used. You can get around this problem by using twitter to announce to your family and friends that you are OK.

I am very excited about the endless possibilities of this powerful, FREE, tool! I would encourage you to sign up for an account on http://twitter.com and figure out how you 'follow' me (kjantin) which means that you will see all of my comments. Then I can explain to you how to receive these comments on your phone, and then how you can post comments from your phone.

Please be in touch with any questions!

Kristin Antin, New Tactics Online Community Builder

Re: [New Tactics Dialogues: Using Mobile Phones for Action] Twit

Dear Kristin Antin;Thanks to you for sending information regarding Twitter. I am thinking if i can you use how happiness i am. Truly i would like to express that i am very happy with your explanation and please let access on the website. I try to do by myself, if i have any problem that let you know.Best regardsDani


You rock. That's why Blockbuster's offering you one month of Blockbuster Total Access, No Cost.

kantin's picture

Annoucement of winners of nGOmobile

We’ve just announced the winners of nGOmobile (this morning, in fact) if you’re interested and/or decide to post the details up.

The Winners are profiled at http://www.ngomobile.org/?id=13

The Press Release is at http://www.ngomobile.org/nGOmobile_2007_winners_Press_Release.pdf

And there’s a nice write-up at http://www.160characters.org/news.php?action=view&nid=2547 Ken Banks

Founder, kiwanja.net

kantin's picture

Tech soup article on using mobile phones for social activism

Kristin Antin, New Tactics Online Community Builder

http://www.techsoup.org/learningcenter/hardware/page7216.cfm

 

connecting organizations

 Perhaps this technology can be used to help connect the numerous NGO's & non-profits that are typically found in major cities.  Often resources and energy is wasted due to the lack of communication between organizations.  This technology can solve part of the communication problem and can increase organizations' effectiveness and effieceny.  

Example: Costs can be reduced with purchasing in larger quantities.  If there are several clinics in the area, perhaps they order bandages together saving each of them money.  

Example: A rebel group is sighted near the town.  By alerting other organizations around, they can alert the citizens, ensure the safety of their workers, and collaborate to come up with a unified solution.

Example: Sharing information like road conditions, diesease outbreaks, etc. will allow everyone to do their role much better. 

Each of these examples will result in positive change for those the organizations are attempting to help.  The increase in communication may seem daunting to overworked, busy non-profits but the result will be time saving and help them attain their end goal of serving the community.  

 

kantin's picture

Using mobile phone technology in the Philippines

There are so many great resources out there for practitioners interested in using mobile phones, including the mobile advocacy toolkit that you mentioned. Ken Banks (of kiwanja.net) just sent us an article about an organization in the Philippines using FrontlineSMS for election monitoring and other tactics. The organization is called 'Computer Professionals' Union' (CP-Union) and their are working on advancing ICT 'for the people'.  CP-Union has used mobile phone technology for election monitoring, signature campaigns, and monitoring and documenting human rights violations for rights-workers. CP-Union has developed a database called K-Rights Monitor that connects to the Frontline SMS software. 

Click here to read the article titled 'Frontline SMS Integration with K-Rights Monitor and other Usage of Frontline SMS in the Philippines'

Kristin Antin, New Tactics Online Community Builder

Hope your project turned out

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npearson's picture

How to set up an SMS Campaign resource

MobileActive.org has a new resource "How to set up an SMS Campaign". You can find it using the link to their library of How-Tos, and here is the link to the new one: A guide on how to set up a campaign using SMS.

It is a great resource to answer the questions you need to ask and the tools to consider. 

Nancy Pearson, New Tactics in Human Rights Program Manager