Bert Verstappen, Programme Coordinator at the Human Rights Information and Documentation Systems, International (HURIDOCS), a global capacity-building network of organisations that use documentation techniques, monitoring methods, information management systems and available technologies in the defence of human rights and the prevention of abuses. Among the many helpful resources and manuals Bert has written is the excellent, What is documentation, available at HURIDOCS website. For more information on HURIDOCS see: http://www.huridocs.org/